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Managed Services

Managed Services
Data Centre Hosting
Disaster Recovery
  • Managed Services

    In today's environment where IT must be on 24/7, we allow organisations to focus on their core business while we manage and maintain their IT systems and operations.

    Our portfolio of solutions cover data centre services, infrastructure services, operational support and disaster recovery. Our goal: to allow organisations to focus on their core business activities while we manage and maintain their IT systems and operations that include the network, data centre, security, day-to-day operations and more.

  • Data Centre Hosting

    We host, manage and support your IT systems, at our enterprise-class data centres. Our Managed Hosting can optimise your transition from in-house or leased systems to a fully managed IT environment.

    Our customers benefit from:

    • Uptime Institute-certified Tier III data centres
    • Predictable monthly infrastructure expenses
    • An intelligently managed IT environment, run by experienced IT professionals
    • Improved workforce utilisation
    • Increase in performance

    Server Hosting: Co-Location & Dedicated

    Teleace provides round-the-clock data centre solutions where our customers choose the environment they need – servers, databases, storage, internet connection, bandwidth and rack space.

    With co-location service, we can provide space and racks to house your servers and network devices. We can even go further in providing dedicated servers, operating and monitoring your infrastructure at the same time.

    Managed Systems

    These services are tailored to your requirements, allowing you to achieve improved operational efficiency, higher resiliency, ease of management and faster time to market.

    • Backup and recovery
    • Systems administration

    Managed Network and Security

    Our Managed Network services cover network design, network deployment and network operation management. These are enhanced by our top-notch security services that maintain the resilience of a company’s network security and prevent any cyber-attacks or the leakage of important data caused by vulnerability within their network. Our services are modular and can be tailored to the customer's individual needs or to accommodate specific requirements on a local level.

  • NOC-as-a-Service

    NOC-as-a-Service (NOCaaS) provides 24/7 pre-emptive monitoring services for our clients’ on-premise systems and networks, serving to capture all amber and red alerts for user notification and immediate remedy. Our clients also receive regular system health reports as part of the service. Additionally, clients have the option to add on premium services including automated vendor escalation, on-site troubleshooting, and application monitoring.

  • Disaster Recovery

    Business uninterrupted.

    Our full suite of disaster recovery services include:

    Business Continuity Planning Consulting

    Our qualified consultants will work with our clients to identity gaps in their current business continuity defences and provide a comprehensive business continuity strategy that minimises downtime and reduce the impact of unexpected disruptions to their business while increasing resiliency and reliability.

    IT Disaster Recovery

    TeleAce meets our clients' SLA to provide effective and efficient disaster recovery services. By setting up at an external location either at a preferred data centre or TeleAce data centre facilities, we ensure that data is secure and safeguarded even during a disaster. Our specialists will work to recover essential data in accordance with our Service Level Agreement so that business is up and running within the promised timeline.

    Work Area Recovery (WAR)

    Should our client employees' be unable to access work premises. Our WAR is fully equipped with work seats, telephony systems, desktops, printers, and internet connections to enable an organisation to get its operations up and running in a safe location.