Jira Service Management provides ITIL-certified INCIDENT, PROBLEM, CHANGE, AND SERVICE MANAGEMENT customizable templates. Your teams can create change requests without complex approvals, leverage out-of-the-box workflows and automations, and link incidents to problems in one click.
TeleAce as an Atlassian Partner, offers Managed services using Jira Service Management for ticketing, tracking issues with customized workflow based on customers’ requirements. Integrate Jira service management with insight (asset management) and linked to other departmental service desks like HR, Legal, sales and etc. This will help customers to collaborate easily with other department, track their issues and assets on the dashboard.